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Returns Policy

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may not be required to provide a remedy if a consumer: 

  • Simply changes their mind, decides they do not like the purchase or has no use for it
  • Finds that the items do not fit when measurements of the items are displayed
  • Discovers they can buy the goods or services more cheaply elsewhere
  • Has damaged the goods by using them in a way that was unreasonable.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

Please read the full details of our money back guarantee below. Any questions email support@salli.com.au

  1. The 30 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 5 business days from the date of dispatch.
  2. Where a product is within the 30 day period and a refund is requested, we will refund the original product purchase price. The following fees and/or charges will not be reimbursed and will be deducted from your refund:
    • Delivery charges from Salli Australia (this includes items with free shipping, contact us and we can calculate this figure for you)
    • a 15% restocking fee
    • Cost to return the product to Salli Australia (if we arrange return shipping for you)
  3. Orders cancelled after the goods have been dispatched will be treated as per the terms of our 30 Day Money Back Guarantee.
  4. If you are returning a product please make sure it is well protected and packaged similar to the way you received the product.
  5. Where an item is found to be faulty, we will provide a replacement along with the necessary service and support.
  6. Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined above.
  7. The money back guarantee does not apply to custom made to order non stocked items such as Salli Swingfit, Salli Multiadjuster etc. Please contact us if you want to confirm.
  8. Salli Australia reserves the rights to make changes to these terms and conditions without notice.
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★ Reviews

See what our customers say.

18 reviews
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Excellent service

David was very helpful throughout the whole process

Great investment

The idea of being able to adjust the width of this saddle chair intrigued me and after some research I decided to try it. I found the chair was initially a little hard and my bottom would get sore, but after a few days of use I no longer noticed it. I have tried out a few different width settings now and I've found one suitable for me, being female and short. I feel it was a valuable purchase!

Thanks for the great review Julia. Sounds like after a short adjustment period (very normal) you are well on your way to happy healthy sitting! It keeps getting better too - enjoy!
Great Product

Very easy to install and now my Salli Saddle looks as good as new.

Thanks Ritesh, that's great to hear.
Excellent Chair

I purchased my Salli Swingfit 4 years after graduating dentistry as I was having some upper and lower back issues and could feel that my posture was poor at work. My only regret is not having purchased the chair sooner to prevent these issues from arising in the first place! It is a very comfortable chair and of high quality. Since purchasing the chair I have also fallen pregnant and I think working pregnant would have been even more uncomfortable if I did not have this chair and I have been able to work up until almost full term without any issues. I highly recommend the Salli products and I have also been impressed with the customer service and with how quickly my chair arrived. Thanks Salli Team and David!

Awww thanks for the review and kind words! We have heard from several pregnant ladies that it has really helped them due to the sitting position. Glad you found us - better late than never!
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Salli Frankenbomber
g.g.
Salli saved my career

I have a bad back fracture line l4 l5 cervical spondylitis . I had a lot of trouble as you would assume and looked at my options. Used the bambach chair ,a very well built chair but extremely heavy and cumbersome. I got a salli the very basic version in 2012 and have said goodbye to lower back troubles. This new on I just got has the new wheels i a treat to use. i will be ordering the new wheels for the older chair as well . Highly recommend to anyone working dentist technicians .

Fantastic to hear Gaurav! Thanks for the amazing review. When we tell people Salli can change your life it is stories like yours that confirm it - and makes us feel fantastic about what we do.