Returns Policy

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may not be required to provide a remedy if a consumer: 

  • Simply changes their mind, decides they do not like the purchase or has no use for it
  • Finds that the items do not fit when measurements of the items are displayed
  • Discovers they can buy the goods or services more cheaply elsewhere
  • Has damaged the goods by using them in a way that was unreasonable.

For further information about the Australian Consumer Law and consumer guarantees, visit

Please read the full details of our money back guarantee below. Any questions email

  1. The 30 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 5 business days from the date of dispatch.
  2. Where a product is within the 30 day period and a refund is requested, we will refund the original product purchase price. The following fees and/or charges will not be reimbursed and will be deducted from your refund:
    • Delivery charges from Salli Australia (this includes items with free shipping, contact us and we can calculate this figure for you)
    • a 15% restocking fee
    • Cost to return the product to Salli Australia (if we arrange return shipping for you)
  3. Orders cancelled after the goods have been dispatched will be treated as per the terms of our 30 Day Money Back Guarantee.
  4. If you are returning a product please make sure it is well protected and packaged similar to the way you received the product.
  5. Where an item is found to be faulty, we will provide a replacement along with the necessary service and support.
  6. Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined above.
  7. The money back guarantee does not apply to custom made to order non stocked items such as Salli Swingfit, Salli Multiadjuster etc. Please contact us if you want to confirm.
  8. Salli Australia reserves the rights to make changes to these terms and conditions without notice.