Lifetime Structural Guarantee

Salli Lifetime Structural Guarantee

A chair for life.....

Here at Salli Australia we believe that a Salli chair is "a chair for life". We believe in the quality of our products and we stand behind them.

This also has an important environmental angle - we have all seen plenty of cheap chairs on the kerbside waiting to go to landfill - purchasing a high quality chair with readily available spare parts goes a long way to reducing this.




Effective July 1, 2019, Salli Australia warrants that chairs purchased from us, and all components thereof, shall be free from defects in workmanship or materials. This guarantee provided by Salli Australia is in addition to the standard warranty provided by Salli Systems which can be seen here. This standard warranty is applicable to purchases made elsewhere (eg, a dealer).

First and foremost, our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Except for components specifically excluded and itemised below, for the life of the product, Salli Australia shall, at its option, repair or replace any chair, or component thereof, that proves defective.

This warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

Warranty Period Items covered
Lifetime Steel seat structure and sway/tilt mechanisms for all chairs excluding Light models
10 years Gas springs, metal bases, genuine leather upholstery, inline castors
5 years Standard PU vinyl upholstery, standard castors, nylon/plastic bases.
2 years Light model polyurethane seat, accessories such as arms, backrest/stretching support etc

In the unlikely event you should require remedy under this warranty, simply locate the serial number on the chair and contact Salli Australia at sales@salli.com.au to begin the process. Salli Australia will, at your option, either send the necessary replacement to you at no cost, or arrange a courier to collect the part in question for repair (at your cost, we will pay return shipping).

Damage, which in Salli Australias sole judgement, is the result of contact with adjacent furniture, falls, chemical damage, excessive abrasion, or normal wear is expressly excluded from this warranty. Except as herein stated, Salli Australia shall not be liable for any damages or for the breach of any warranty, expressed or implied, or for any other obligation or liability on the account of the products covered by this warranty.

Salli Australia reserve the right to update this warranty at any time without notice.

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    121 reviews
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    C
    Salli Pro
    C.L.
    Salli Pro is the real deal! Excellent choice worth every dollar

    I'm pretty blown away by this product and the customer service that Salli Australia has provided.

    I used to have sharp pain in my dominant shoulder and wrist and a persistent backache after hunching over in long editing sessions at the computer. I researched everything from ergonomic gamer chairs to kneeling chairs and finally arrived at the saddle chairs from Salli.

    I was a little hesitant to make the investment but made an appointment to test out the chairs anyway. David walked me through the different models and options and really patiently answered all my questions (which were A LOT). I ended up purchasing the Salli Pro with rollerblade rubber wheels for hardwood floors on the spot. (I'm 161cm and 50kg and could have gone for the Salli Pro Small, but felt the Pro was a bit more comfortable.)

    As advised, I eased into using the chair at home, and it took just a couple of days to get used to it. I just want to say there’s no turning back to regular chairs for me now. I have NO PAIN in my shoulders and find myself wanting to sit on it all the time. I highly recommend this chair to anyone who is chair-bound for most of the day. Thank you, David and the Salli Australia team!

    Prompt and efficient service thank you

    S
    Salli Pro
    S.A.
    Useful for my spinal injury

    I have very specific spinal requirements due to an injury. The Salli Pro gives me the granular adjustments I need.

    Change the way you sit

    The saddle chair has me sitting upright again. You sit on your sitting bones and your spine is naturally straight. Now it does take some getting used to, so two of us share it and swap each hour or so to begin with but I can sit on it for half a day within the first few weeks. The chairs are incredibly well made and robust.

    l
    Salli Pro
    l.g.
    brilliant customer service!

    Accidentally ordered the wrong chair and customer service was so helpful with helping fix my mix up! Great chair, love it

    You are welcome Lucy. Glad you are loving your Salli.